Frequently asked questions
Please see below for any questions you may have...
Online art gallery
All questions regarding the art gallery and our artists.
Where do you deliver?
We deliver worldwide on all of our artist's art. Check our Shipping Times to understand shipping times for where you live.
What are the shipping costs?
Shipping is free worldwide. One of our many hubs around the world (decided on your location) will create your print and handle your order. We have distribution hubs for limited edition prints in the United Kingdom, Netherlands, United States and Australia to ensure your art always arrives in a timely manner. For more information check out the shipping page.
Is my print a limited edition piece?
For each art piece our artist's limit the amount of prints they want us to produce, in order to bring exclusivity to the art. Usually we agree to limit each artwork to 300 prints in each medium. If you'd like to know how many prints were released for the artwork you purchased, please do contact us.
I'm an artist, can I work with you?
We love to nurture the talent of artists we discover ourselves - however we're always willing to represent new artists.
We receive submissions every week and are always willing to consider so do please contact us.
All questions regarding canvases and how they arrive.
Does the canvas art come ready to hang?
The canvas art arrives mounted on a high-quality wooden frame and is ready to hang.
A great way of hanging it to a wall would be with Command's canvas hanging strips which you can get here from Amazon. Really easy to setup and use.
What material is the canvas made from?
Our canvas art is made from a high-quality, specially designed polyester fabric which comes with a HP-certified coating, making it ideal for latex printing. We use high-quality spruce wood for the frame.
What is the canvas art print quality?
The art is printed on high-quality art canvas with special HP Latex Inks that are guaranteed colourfast for 75 years. HP Latex Inks deliver brilliant colours and bring out the very finest detail in your chosen art.
What is the largest canvas size I can order?
Our canvas art is available in a number of sizes depending on the art – the biggest is a show-stopping 100x75cm on the site but we can do bigger (up to 200x150cm!). Please contact us if you want to request alternative sizes.
Art paper prints
All questions regarding art paper prints and how they arrive.
Do the art paper prints come framed?
Standard art paper prints come rolled, wrapped and delivered in a protective tube for ease of transportation. However, we do offer a professional framing service for the limited edition prints so that they do arrive framed. Please be aware that shipping and insurance of a framed piece is often more expensive than sourcing a frame locally. If you would indeed like a quote for a framed fine art print then make sure to contact us.
What frame should I get for my print and from where?
We do offer our fine art prints to arrive professionally framed but please be aware that shipping and insurance of a framed piece is often more expensive than sourcing a frame locally. If you're still interested, make sure to contact us with the size print you would like for a quote.
Alternatively, for the best frames for your art we advise Ikea who do some great frames, and so do many local independent framing shops. Another option is having a shop online through Google. Make sure the frame you are buying is suitable for the size art that you will be putting inside it. For example for our most popular 50x70cm art paper prints, make sure to buy a frame that allows the 50x70cm art to fit inside the frame.
How does the art paper print arrive and how do I unpack it safely?
All fine art paper prints of all sizes comes rolled, wrapped and delivered in a protective tube.
What is the largest art paper print size I can order?
We can do all sizes so do please contact us if you have any special requirements and requests.
My order & shipping
All questions related to ordering and receiving your order.
What payment methods are available?
We accept most payment methods. The following methods are available: We accept Visa, MasterCard, Maestro and American Express cards. We also accept PayPal, Apple Pay, Google Pay, Shop Pay, ClearPay and Klarna. If you'd like another payment method to be made available, please contact us.
How is my order packaged?
We use only high-quality packaging to ensure that your art arrives safely. Our canvas art is shrink-wrapped in foil and packed manually. Whilst our art prints are carefully rolled, wrapped and delivered in a protective tube for safe delivery.
Which courier will deliver my order?
We’ve partnered with a host of delivery services around the world to help deliver our artist's art. Your art will be created from the nearest distribution hub to where you live (in which we have hubs in the United Kingdom, Germany, Netherlands, United States and Australia) and once your art is ready it will be dispatched using one of the courier services we use. Some of these include: Royal Mail, DPD, DHL, UPS, USPS, PostNL, FedEx and more, with the service allocated based on your location.
Will I get a shipping notification?
As soon as your art is ready for shipping, you should receive a shipping notification email at the address you provided when ordering. If you haven’t received this notification after the stated production period, please check your spam folder.
If you still find no email, please contact us.
What are the production and delivery times?
Our production and delivery times can be found here.
Your art enters production once payment has been received. Delays in delivery are possible. Unfortunately, we have no influence over the delivery time once your order has been picked up by the courier.
How can I track my order?
Once your art has been dispatched, you will be sent tracking details via email. All of the information in this email will give you details on how to track your order. Please check your spam folder if you don’t think you’ve received it. Also check the tracking information if you feel your package has been delayed.
For shipments via post: Once the consignment has been passed to your local post office, you should track it with them. If you’re still unable to track your package, please contact us.
All questions related to unlikely scenarios such as a missing or damaged delivery.
I haven't received a confirmation e-mail, what should I do?
Once you’ve successfully placed your order, you should receive a confirmation email at the email address you provided during the checkout process. If you can’t see this in your inbox, please check your spam folder. If you still can’t find your confirmation, please contact us.
What should I do if my art is damaged?
If your art is damaged on arrival, please take a few photos of the delivered item (including packaging) with the damage visible and then contact us along with your order details immediately.
Please do not return any damaged items until we’ve told you to do so.
What should I do if my delivered art is not what I ordered?
If your art is not what you expected, please check the order details from your original order email. If the art delivered does not correspond to the product details, please make sure to contact us.
What should I do if part of my order is missing?
Please note that art with different packaging requirements are shipped separately, so your order could arrive in as many as 3 separate deliveries.
In the unlikely event that all your deliveries have arrived, but part of your order is still missing, please make sure to contact us so that we can assist.
If your question is still unanswered, make sure to contact us and we'll be in touch within 24 hours.